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NEW QUESTION 35
Field engineers often need to access current inventory levels of products thecustomer has purchased while at customer sites.
Which solution should a Consultant recommend to meet this requirement?
- A. Develop and publish aknowledge management system
- B. Configure Visual Flows on Salesforce mobile.
- C. Implement Field Service Lightning.
- D. Integrate with an enterprise resource planning system.
Answer: D
NEW QUESTION 36
When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account.
How should a Consultant configure the Lighting Service Console to support this requirement?
- A. Case tabs with Account subtabs
- B. Account tabs with Case Subtabs
- C. Account tab with Cases related list
- D. Account tabs and Cases tab
Answer: C
NEW QUESTION 37
A company is planning for the migration of an existing knowledge base into Salesforce Knowledge. Which set of factors should be considered in selecting which articles to migrate?
- A. Last modified date and frequent search terms
- B. Original creation date and average rating of articles
- C. Original creation date and total number of article views
- D. Last modified date and number of recent article views
Answer: D
NEW QUESTION 38
Which application will allow a client to enable Ideas on a public website?
- A. Self-service portal
- B. Partner portal
- C. Sites
- D. Customer portal
Answer: C
NEW QUESTION 39
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